Services

Cisco SMARTnet

Cisco SMARTnet® Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible
device-by-device coverage, and premium service options to help maximize operational efficiency.

Cisco SMARTnet features include:

  • Advance hardware replacement (premium options available for business-critical devices, such as 2-hour replacement and onsite parts replacement and installation)
  • Ongoing operating system (IOS) software updates and upgrades
  • Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
  • Around-the-clock, global access to the Cisco Technical Assistance
    Center (TAC)
  • Access to the extensive Cisco.com knowledgebase and tools

The Cisco Service Experts at Acuative will:

  • Discover all contract and device data
  • Reconcile with the Cisco database where appropriate
  • Correct duplications, uncovered equipment, and other errors
  • Align devices, locations and coverage under each contract
  • Gain control of your contract expiration dates
  • Cover your network assets appropriately without overspending
  • Match coverage with the device, its workload and access to technicians
  • Realize any credits for contract changes or deletions

End of Support (EOS)

You have a choice on how you handle an older asset that Cisco Systems has designated as End of Support (EOS). Contact us about the best options for replacement Cisco hardware. As a Gold Certified Partner, Acuative brings the highest levels of technical expertise, advanced technology solutions and overall value to your Cisco hardware purchase. And when you purchase your Cisco hardware from us, we add your new asset and coterm to your current contracts.

Or you can choose to cover the EOS asset under Acuative’s ValuNet On-Site Maintenance.

FAQs

Contact Us

The Service Contract Administration team is ready to help with comprehensive review, planning, and ongoing administration of all of your contracts.

Making SMARTnet simple is our mission!

Phone: 847-580-4050
Fax: 847-444-0470

SMARTnet@acuative.com

Client Testimonials

"As a public agency we do have an obligation to solicit competitive pricing... Read More

"Wow you are awesome! You did in two hours what I was trying to get out... Read More

Please pass along to the entire team my thanks for the manner in which Acuative... Read More

Thanks for the continuous rock star service level this year... Read More

Your commitment to weekly calls is an exemplary example of the importance of... Read More

Your staff has supported me very well over the last 3 years. We have many asset changes... Read More

Your professionalism as a company really impressed me. As long as I have this position I will... Read More

Thank you so much for your help…it was vital we got that piece of equipment…Read More