Cisco SMARTnet® Service is an award-winning technical support service that offers direct, anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution, flexible
device-by-device coverage, and premium service options to help maximize operational efficiency.

Cisco SMARTnet features include:

• Advance hardware replacement (premium options available for business-critical devices, such as 2-hour replacement and onsite parts replacement and installation)
• Ongoing operating system (IOS) software updates and upgrades
• Cisco OS software support to extend the life of Cisco devices with improved security, increased performance, bandwidth management, new protocol support, and greater interoperability
• Around-the-clock, global access to the Cisco Technical Assistance
  Center (TAC)
• Access to the extensive Cisco.com knowledgebase and tools

The Cisco Service Experts at Acuative will:

• Discover all contract and device data
• Reconcile with the Cisco database where appropriate
• Correct duplications, uncovered equipment, and other errors
• Align devices, locations and coverage under each contract
• Gain control of your contract expiration dates
• Cover your network assets appropriately without overspending
• Match coverage with the device, its workload and access to technicians
• Realize any credits for contract changes or deletions

End of Support (EOS)

You have a choice on how you handle an older asset that Cisco Systems has designated as End of Support (EOS). Contact us about the best options for replacement Cisco hardware. As a Gold Certified Partner, Acuative brings the highest levels of technical expertise, advanced technology solutions and overall value to your Cisco hardware purchase. And when you purchase your Cisco hardware from us, we add your new asset and coterm to your current contracts.

Or you can choose to cover the EOS asset under Acuative’s ValuNet On-Site Maintenance.

FAQs