PremWatch® Managed Infrastructure Services from Acuative include a wide range of technical skills, management tools, industry best practices and processes that enable us to proactively view and manage the latest technologies for delivering voice, video and data while containing costs and alleviating risk. 

We can provide targeted management of specific systems or devices. In addition, we can offer unified, centralized visibility into your entire environment—no matter how distributed or diverse. We’ll manage every aspect of setting up and maintaining the monitoring and reporting infrastructure. We can work with your IT team to ensure alerts and dashboards are delivered in a way that helps administrators more effectively manage the environment. Further, if desired, we can manage alert response and handle issue remediation. 

PremWatch is designed to support a wide range of industry leading wireline and wireless equipment solutions. By leveraging our infrastructure management solutions, you will discover a cost effective, non-disruptive solution that delivers:

  • Customized programs to provide end-to-end support for your routers, switches, voice systems, servers, applications and network circuits
  • Effective incident, problem and change management
  • Detection and management of components of your underlying infrastructure -  performance, availability,  flow, capacity, application response, and more
  • Identification of performance threats before business is impacted
  • Prediction of future capacity needs through effective monitoring and data collection, aggregation and tracking including scalable polling and massive data storage
  • Improved end-user performance
  • Optional architecture design and development, hardware procurement, on-site field service, enhanced reporting, and service contract administration
  • Fixed price programs with monthly charges that eliminates up-front, capital expenses and simplifies budgeting

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