What is an MSP (Managed Service Provider)?
Phil Towle
With businesses facing the constant challenge of managing complex infrastructures, MSPs can act as invaluable partners, offering a diverse array of services tailored to meet the unique…
Read MoreWomen's History Month: An Interview with Linda McGuigan
March 5, 2024
March is Women's History Month in honor of the vital role that women have played throughout history, society, and culture. This month serves as a reminder of the progress made towards…
Read MoreHow to Develop a Digital Transformation Strategy
February 26, 2024
Jonathan Balin
Digital transformation has emerged as a vital imperative for organizations aiming to thrive in the digital age. What is digital transformation? In short, digital…
Read MoreBalancing Customer Experience and Operations
With over 35 years of experience in the IT managed services industry, Chief Experience Officer, Jessica Carroll, is an expert on customer experience and customer success. In this interview, Jessica…
Read MoreInterview with a Chief Experience Officer: Enhancing CX
With over 35 years of experience in the IT managed services industry, Chief Experience Officer, Jessica Carroll, is an expert on customer experience and customer success. What is Jessica Carroll’s…
Read MoreWhy is Customer Experience Important for Managed Services?
With over 35 years of experience in the IT managed services industry, Chief Experience Officer, Jessica Carroll, is an expert on customer experience and customer success. We asked her, ‘Why is…
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