Expert IT field services
Maximizing uptime and ensuring smooth operations requires more than just technology — it requires expert support on the ground. As a leading field service company, Acuative provides comprehensive IT field services, delivering reliable on-site IT support services and network field services tailored to your business needs. Our team of skilled, employee-based technicians combines advanced tools, industry certifications, and hands-on experience to quickly resolve issues, optimize performance, and keep your systems running at peak efficiency.
A field force built differently.
Management.
- Multi-level field management ensures control and accountability
- District Managers — responsible for entire district
- Technical Site Supervisors — responsible for group of Technical Site Specialists
- Lead Technical Site Specialist — complex resolutions; SMEs
Experience.
- Well-rounded employee-based technical site specialists with an average tenure of seven years
- Experienced in a wide variety of technologies
- Many hold FAA, DOD, DOJ and top security clearances
- Cisco red badge
- Cisco Certified Technicians (CCT)
Tools.
- Specialized equipment to test many types of network technologies at several levels
- Full complement of tools and cable kits
- Communication devices: Enterprise Digital Assistant (EDA), laptop, cell phone and internet access
- Acuative van and uniforms
- Spare parts
Automation.
- Our InsidEdge Enterprise Resource Planning (ERP) System dynamically routes technicians based on skill set, spares, SLA and location
- Specialists use an EDA to download jobs, bar coding, signature capture and modem access
- GPS tracking
- Real-time order submission and updating
Training.
- Formal regimen of ongoing classroom and hands-on lab coursework
- Customer service and soft skills
- Specific client process training
Resolution.
- Trained to find and solve the problem — trouble resolution not trouble isolation
- Ability to test and troubleshoot circuits and coordinate resolution with the service provider
- Ability to test and replace faulty cabling during the service call
On-site maintenance.
Ensuring quick issue resolution and maximizing network uptime through responsive on-site maintenance is our commitment. Acuative combines experienced technicians, proven management processes, and industry standards to support the technologies that keep your business connected—while helping control costs and reduce operational risk.
For Cisco network environments, Acuative offers network field services through ValuNet maintenance response plans, backed by Service Level Agreements tailored to your support requirements. ValuNet provides maintenance and support for eligible Cisco equipment across your locations, giving organizations access to experienced technical support without the cost and complexity of managing hardware maintenance alone. Our expertise supporting large, multi-location Cisco networks helps keep critical infrastructure running reliably and makes network maintenance more predictable and cost-effective.
ValuNet
- Guaranteed response times: 2-hour, 4-hour, and next day
- Multi-vendor support
- Advanced hardware replacement
- On-site support by certified Acuative technicians
- Assistance with circuit, wiring, and environmental issues
- Simplified service management
- Real-time project tracking through our Client Portal
ValuNet Plus
- Full OEM equipment support
- Software upgrades
- OEM equipment notifications
- OEM certified spares
ValuNet Ultimate
- 24/7 concierge access for a singular point of contact
- Proactive equipment status monitoring
- Improved contract management
Staging services include.
Site Assessments
Understanding current network resources and key considerations for successful projects. Maintaining an accurate overview of every asset within your network can be challenging. Constant changes make assessing your network's exact status a crucial but ever-shifting endeavor, especially when planning further investments.
Acuative Can Help
Our field force conducts on-site surveys for voice, data, and video in wired and wireless environments at any site. These surveys pinpoint assets and specific setup complexities. Each site undergoes thorough evaluation and documentation, including digital photographs. Survey insights help address potential issues during implementation and speed up network outage resolutions.
Third-Party Support
Acuative expands IT manufacturers' product offerings by delivering comprehensive installation and post-deployment support for their end-users. Offering rapid scalability and seamless integration for your customers, we provide the on-site IT support services necessary to complement your portfolio without the need for investing in additional infrastructure.
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