Management.
- Multi-level field management ensures control and accountability
- District Managers – responsible for entire district
- Technical Site Supervisors – responsible for group of Technical Site Specialists
- Lead Technical Site Specialist – complex resolutions; SMEs
Experience.
- Well-rounded Employee-based technical site specialists with an average tenure of seven years
- Experienced in a wide variety of technologies
- Many hold FAA, DOD, DOJ and top security clearances
- Cisco red badge
- Cisco Certified Technicians (CCT)
Tools
- Specialized equipment to test many types of network technologies at several levels
- Full complement of tools and cable kits
- Communication devices: Enterprise Digital Assistant (EDA), laptop, cell phone and internet access
- Acuative van and uniforms
- Spare parts
Automation.
- Our InsidEdge Enterprise Resource Planning (ERP) System dynamically routes technicians based on skill set, spares, SLA and location
- Specialists use an EDA to download jobs, bar coding, signature capture and modem access
- GPS Tracking
- Real-time order submission and updating
Training.
- Formal regimen of ongoing classroom and hands-on lab coursework
- Customer service and soft skills
- Specific client process training
Resolution.
- Trained to find and solve the problem – trouble resolution not trouble isolation
- Ability to test and troubleshoot circuits and coordinate resolution with the service provider
- Ability to test and replace faulty cabling during the service call
On-site Maintenance
Ensuring quick issue resolution and optimal operational time through on-site maintenance response plans is our commitment. Acuative employs diverse technical skills, management tools, industry standards, and processes that empower us to actively oversee and handle cutting-edge technologies for delivering voice, video, and data. This approach enables us to manage costs and mitigate risks effectively. Acuative offers ValuNet maintenance response plans backed by Service Level Agreements, catering to technology and network care needs across all your locations. Valunet covers equipment from industry-leading manufacturers, and our expertise in supporting multi-vendor networks drives cost-effective services.
Our Services
On-Site Maintenance
Reliable ValuNet Plans: Your Network's Trusted Care Everywhere!
ValuNet:
Guaranteed response times: 2-hour, 4-hour, and next day
Multi-vendor support
Advanced hardware replacement
On-site support by certified Acuative technicians
Assistance with circuit, wiring, and environmental issues
Simplified service management (Link to Service Contract Administration)
Real-time project tracking through our Client Portal
Valunet Plus:
Full OEM equipment support
Software upgrades
OEM equipment notifications
OEM certified spares
Valunet Ultimate:
24/7 concierge access for a singular point of contact
Proactive equipment status monitoring
Improved contract management
Staging Services include:
Site Assessments
Understanding current network resources and key considerations for successful projects. Maintaining an accurate overview of every asset within your network can be challenging. Constant changes make assessing your network's exact status a crucial but ever-shifting endeavor, especially when planning further investments.
Acuative Can Help
Our field force conducts on-site surveys for voice, data, and video in wired and wireless environments at any site. These surveys pinpoint assets and specific setup complexities. Each site undergoes thorough evaluation and documentation, including digital photographs. Survey insights help address potential issues during implementation and speed up network outage resolutions.
Third-Party Support
Acuative expands IT manufacturers’ product offerings by delivering comprehensive installation and post-deployment support for their end-users. Offering rapid scalability and seamless integration for your customers, we provide the services necessary to complement your portfolio without the need for investing in additional infrastructure.