Our Core Values
Client-focused Approach and Attitude
We apply our own intuitive reasoning and industry experience, actively seeking opportunities to bring value to our clients and move them forward toward their future. We make it easy to do business with us and are always mindful of maintaining consistent, responsive communication and forward progress as their partner.
Commitment to our Employees
We value each individual’s contributions and are committed to our employees’ career journey and personal development. We strive to empower our employees by investing in training and certifications as well as providing coaching, mentoring and opportunities for growth. We encourage constant learning, creative and critical thinking and collaboration in the pursuit of better solutions.
Relentless Pursuit of Goals
We pursue our common goals with passion and energy.
Commitment to Excellence
We begin with comprehensive and accurate information-gathering and sharing among teams of key players, always cognizant of our clients’ goals. We are committed to continuous improvement and constantly strive for progress while maintaining high ethical standards, accountability for our actions and financially sound decision making.
Commitment to Professionalism
We conduct ourselves with the utmost professionalism, courtesy and integrity with all those we engage with, externally and internally. We listen first and seek to understand before we are understood.
Putting our Customers First
We never forget that our biggest priority is customer satisfaction. Every quarter we recognize team members who have gone above and beyond to act as trusted advisors and exceed expectations.
We take pride in living our brand and core values.
"Wisdom must be intuitive reason combined with scientific knowledge." – Aristotle
Aristotle, the much revered ancient Greek Philosopher, believed that insight, instinct and acumen must always accompany knowledge in order to achieve great wisdom. It is based upon this same belief that Acuative builds its brand.
At its core, Acuative is about accuracy, fully engaged activity, highest levels of acumen and being intuitive. The integration of these powerful attributes is the foundation from which we bring exceptional service and support to our clients.
With the customer at the core of all that we do, Customer Success is charged with championing your experience with our services across the Acuative organization.
What is Customer Success?
The Customer Success team serves as the customer’s strategic partner and advocate to:
Correlate their business strategy with Acuative’s services to enable impactful and targeted business outcomes.
Reinforce Acuative’s “Be Ready” commitment by internally driving operational excellence and holding Acuative and its partners accountable for delivering the service levels, business results, and customer experience promised.
Why Customer Success?
Outcomes. Our Customer Success team is focused on customer outcomes. We understand that the technology solutions Acuative provides are foundational to the business priorities of our customers. The Customer Success team collaborates with our customers to connect those business goals to the services we provide to ensure we consistently deliver on those expectations.
Our Strategic Workshop is one of a variety of consultative features we offer that is designed to drive business outcome-based support, and is included in our Managed Services offering at no extra charge.
Partnership. We are an extension of our customer’s team. Our collaboration together goes beyond technical services. Customer Success facilitates a range of interactions from consultative thought leadership to day-to-day oversight of the customer’s environment. Facilitating the spirit of a customer-first and partnership between Acuative and our customers is the charter of Customer Success.
Customer Experience. Every interaction and every touchpoint is designed to embody a personalized and premier experience for our customers. Customer Success works with our customer’s intimately to make sure their point of view is considered and reflected in our actions and support of their operations. The customer’s voice helps us drive continuous improvement in all that we deliver. As your partner, focused on your business outcomes, Customer Success is your steward for an elevated managed services experience.
ETHICS AND BUSINESS CONDUCT
The successful business operation and reputation of Acuative is built upon the principles of fair dealing and ethical conduct of our employees. Our reputation for integrity and excellence requires careful observance of the spirit and letter of all applicable laws and regulations as well as an honorable regard for the highest standards of conduct and personal integrity.
The continued success of Acuative is dependent upon our customers' trust and we are dedicated to preserving that trust. Employees owe a duty to Acuative, its customers and shareholders to act in a way that will merit the continued trust and confidence of the public.
Read our full Code of Ethics and Business Conduct policy below.