The heartbeat of your network.
Welcome to Acuative's Global Command Center (GCC) in Strongsville, Ohio. Operating 24/7/365, our NOC is the heartbeat of our mission to deliver reliable, secure, and high-performing network solutions to businesses worldwide. From enterprises to service providers, financial institutions, retailers, and public sector organizations, we keep your network running smoothly — day and night.
One NOC, every layer.
Comprehensive Support for IT Infrastructure
Customized programs to provide end-to-end support for your routers, switches, voice systems, servers, applications, and network circuits.
Streamlined Management: Incidents, Problems & Changes
Proficiently handling incidents, problems, and change requests through a well-structured, systematic management approach that ensures optimal resolution and adaptation within the system.
Infrastructure Oversight: Performance, Availability & More
Identifying and overseeing elements within your foundational infrastructure — including performance, availability, flow, capacity, application response, and additional facets.
Proactive Performance Threat Detection
Detecting and addressing potential performance threats proactively to prevent any adverse impact on business operations.
Forecasting Capacity: Efficient Monitoring & Data Handling
Prediction of future capacity needs through effective monitoring and data collection, aggregation, and tracking — including scalable polling and massive data storage.
Enhanced End-User Performance
Enhanced performance experienced by end-users, resulting in smoother and more efficient operations and interactions with the system or service.
Customized Solutions: Design, Hardware, Field Services
Designing and developing optimal architectures, procuring hardware, providing on-site field services, improving reporting, and managing service contracts.
Fixed Price Plans: Simplified Budgeting, No Up-front Costs
Programs with set prices, featuring monthly charges that remove initial capital expenses and simplify budgeting processes.
Issues resolved before they hit you.
Using cutting-edge monitoring tools and real-time analytics, we proactively manage your network infrastructure to detect and resolve issues before they impact your operations. Whether it's voice, video, or data delivery systems, we optimize performance and minimize downtime.
- Proactive Monitoring — identify and address potential problems in real time.
- Security Management — leverage intrusion detection and SIEM solutions to safeguard your network.
- Tailored Support — customized solutions to meet your unique business needs.
Nate CunninghamSenior Manager of Network Operations"We focus on keeping clients informed at every step — what we're doing now and what's next — so they feel confident in our support."
What sets our NOC apart.
Expertise you can rely on
With over 40 years of experience, our team brings deep technical know-how to monitor, manage, and troubleshoot your network — ensuring dependable performance.
Round-the-clock coverage
With our global 24/7 NOC, your network is under constant watch — day or night — delivering proactive support and rapid response.
Customized solutions
We consult closely with you, crafting fully customized solutions that scale and evolve with your specific operational needs and goals.
Quality service, minimal cost
Cost-effective strategies leverage our expertise and tools to maximize uptime and minimize expenses without sacrificing quality.
Support that frees your team .
Acuative's outsourced help desk provides technical support for network users, empowering your IT and network teams to focus on core strengths. Our expertise identifies trends, anticipating training needs for improved internal client service.
- Network & application support
- First-line support for field personnel and their hardware
- Warranty repair / replacement order processing
- Dispatch of on-site technicians (internal IT, Acuative, or 3rd party)
- Customized 800 number & greeting, internet call tracking
- Remote control assistance & proprietary application support
Your network, in full view .
Our state-of-the-art portal offers real-time access for complete visibility. Clients submit, view, and track orders, and generate detailed reports — all backed by a robust security architecture with customized access rights.
- Live ticket data with assigned technician details
- On-demand data refresh and row selection for specific tickets
- Manage company accounts with customized access rights
- Detailed reporting and order tracking
Automated reboots, zero on-site config
Acuative's Acu-boot is an automated managed-service reboot device for modems, routers, and switches. No configuration is required on-site, and it includes a cloud-based management platform with an easy interface — using 4G/LTE for out-of-band management, dynamically picking optimal carriers by location, and operating after-hours under remote control.
File NOC Services Factsheet
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Case Study Mobile Wireless Carrier - Network Security
Our Client: the third largest mobile wireless carrier in the US. It offers 3G cellular service through its CDMA network and 4G cellular service through its WiMAX and LTE network...
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File AcuBoot Specs Sheet
Automate router, modem, and switch reboots with AcuBoot, Acuative’s managed 4G/LTE reboot device. Ensure reliable internet uptime remotely via a cloud-based platform—no LAN/WAN ...
View PDF →AcuBoot from Acuative
Stop manually restarting your router! Automated managed service re-boot device for modems, routers, switches and servers. Automate the process to ensure highly reliable internet...
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