Our Client: the third largest mobile wireless carrier in the US. It offers 3G cellular service through its CDMA network and 4G cellular service through its WiMAX and LTE networks.
The Engagement: The Client has engaged Acuative for several years for Network Operations Center professional services. These services include:
- Service Management – Optimization of its Customer Care Trouble Ticket System and post-merger network operations command and control integration.
- Core Routing/Switching – Transforming the mobile network from 2G to 3G and 4G.
- Test Management – Formal testing methodologies and reporting.
Our Strategy:
- Service Management – ITIL Expert consultants developed the Process, Procedures and Role/Responsibility Matrices used by the network operations teams.
- Core Routing/Switching – CCIE level consultants worked with engineering/operations teams to design, implement and test CDMA, iDEN, WiMAX and LTE networks.
- Test Management – Developed best practices and automated tools for Application Lifecycle Management (ALM) system.
The Results:
- Acuative delivered point engineering solutions for go-to-market strategy.
- Become a critical professional services supplier to Client's network engineering and operations.
Acuative provides engineering and testing services for Client’s IP Core and mobile switching centers (MSC).
