Client: King Abdullah University Of Science and Technology
The Challenge
As a world-class research university, King Abdullah University of Science and Technology (KAUST) needed enterprise-grade IT systems at scale. Internal capability gaps in infrastructure, network security, and system operations posed immediate challenges. With a complex stack spanning Cisco, Microsoft, SAP UC, and wireless, KAUST required round-the-clock expertise and operational support
Our Solution: Staff Augmentation at Scale
- Acuative delivered end-to-end staff augmentation services covering IT networks and system operations. This included:
- Engineering design and implementation for Cisco infrastructure
- Operations support for backbone, internet gateways, SAP, Microsoft, and wireless environments
- Technical staffing for IT, facility management, and lab operations
- Offshore service capabilities for global continuity
Key Highlights:
- Cisco-certified engineers and support specialists
- Seamless collaboration with KAUST’s internal teams
- 24/7 hybrid support model (on-site + offshore)
- Expertise across both enterprise and academic IT ecosystems
The Results: Scalable IT excellence built on agile staffing and smart resource allocation.
KAUST achieved rapid IT setup and stabilization, fulfilled diverse support needs across labs and infrastructure, and maintained low operational costs through efficient resourcing. The university now operates world-class IT systems with a lean, high-performance team, aligned with international service benchmarks.
Driving Success with Smart Staff Augmentation
Our staff augmentation approach went beyond filling resource gaps, it established a scalable IT foundation for continuous growth. This case illustrates how the right expertise and agile resourcing can elevate operations and set new benchmarks in IT service delivery.