Enhance Your Observability with OpenReplay's Features
OpenReplay gives you the tools to understand user behavior, fix issues quickly, and improve overall website performance.
Session Replay
Watch exactly how users interact with your website in real time. Session Replay lets you see their clicks, scrolls, and navigation so you can quickly spot issues, understand behavior, and improve the overall experience.
Developer Tools
Fix problems faster with built-in DevTools. During a replay, you can check network requests, error logs, and JavaScript issues right away — making troubleshooting quicker and boosting reliability.
Product Analytics
Track how people use your product. With Product Analytics, you get clear insights into key metrics and usage patterns, helping you make smarter decisions, and build features your users need.
Performance Monitoring
Keep your app fast and smooth. Performance Monitoring tracks load times and key metrics so you can find slow spots, prevent problems, and deliver a seamless experience.
Co-Browsing
Support your users in real time. Co-Browsing lets your team securely join a live session to guide customers, solve problems on the spot, and deliver better support.
Integrations
Connect OpenReplay to your favorite tools. It works with major frameworks, logging systems, and project management platforms. Setup is simple, secure, and fully compliant.
How Different Teams Use OpenReplay
OpenReplay helps different teams work smarter, improve user experiences, and grow faster. Here’s how it supports each group:
Product Managers
See what works and what doesn’t. Identify pain points, track feature usage, and make data-driven decisions to shape a product roadmap that users love.
UX/UI Designers
Watch real user interactions to spot design issues and improve usability. Create smoother, more intuitive experiences with confidence.
Developers
Replay user sessions to reproduce bugs, inspect code behavior, and fix issues quickly. Save time, speed up releases, and keep your app stable.
Customer Support Teams
View issues from the customer’s perspective. Quickly understand problems, provide accurate solutions, and deliver better support experiences.
Marketing Teams
See how users engage with your campaigns and content. Use insights to refine strategies, boost conversions, and hit business goals faster.
Why Acuative for Your OpenReplay Integration?
We don’t just help you set up OpenReplay, we make sure your team gets the most out of it, every step of the way.
Staff Training
We provide hands-on training tailored to your team. From basics to advanced features, we make sure everyone knows how to use OpenReplay effectively to gain insights and make smart decisions.
Expert Installation
Our team handles the full installation process and integrates OpenReplay into your systems. We take care of the technical details so it’s ready to deliver value from day one.
Seamless Integrations
We help connect OpenReplay with the other tools you use every day, creating a smooth flow of data across platforms. This ensures your session replays fit right into your wider analytics setup.
Ongoing Support
Our job doesn’t end at setup. We provide continuous troubleshooting and support, so OpenReplay always runs smoothly with experts ready to step in whenever you need help.
Frequently Asked Questions (FAQ)
What is OpenReplay and how does it work?
OpenReplay is a session replay and observability tool that lets you see exactly how users interact with your website or application. It records clicks, scrolls, navigation, and other interactions, allowing you to understand user behavior, spot issues, and improve the overall experience.
Do I need technical expertise to use OpenReplay?
No. While developers can take advantage of the built-in DevTools for troubleshooting, OpenReplay is designed to be accessible to product managers, UX/UI designers, support teams, and marketers. Our team also provides hands-on training to ensure your entire team can use it effectively.
Can OpenReplay help me improve website performance?
Yes. OpenReplay includes performance monitoring tools that track load times, network requests, and key metrics. This helps you identify bottlenecks, optimize performance, and deliver a smoother experience for your users.
Is user data secure with OpenReplay?
Absolutely. OpenReplay is fully compliant with privacy regulations, and sensitive information is protected. You can also configure it to mask or exclude personal data, ensuring your users’ privacy is always safeguarded.
Can I integrate OpenReplay with my existing tools?
Yes. OpenReplay works seamlessly with major frameworks, logging systems, project management platforms, and analytics tools. Our team can help set up integrations so your workflow stays connected and data flows smoothly.
How can OpenReplay support my customer service team?
With features like session replay and co-browsing, support teams can see exactly what users experience, reproduce issues, and even join live sessions to guide customers in real time. This improves problem resolution and customer satisfaction.
How long does it take to set up OpenReplay?
Setup time depends on your environment, but with expert installation from our team, you can have OpenReplay fully integrated and ready to provide insights quickly. We handle the technical details so your team can focus on using it effectively.
What kind of insights can product and marketing teams gain?
Product managers can identify pain points and feature usage trends to guide development decisions. Marketing teams can track engagement with campaigns and content, helping refine strategies and increase conversions.
Do you offer ongoing support after installation?
Yes. Our team provides continuous support, troubleshooting, and guidance to ensure OpenReplay runs smoothly and delivers consistent value.
How do I get started with OpenReplay?
Reach out to our team at Acuative. We’ll guide you through setup, integration, staff training, and ongoing support so your business can unlock the full potential of OpenReplay.