Smarter network support, for less.
ValuNet Ultimate is Acuative's enhanced and more cost-effective alternative to Cisco Smart Net. This Cisco-approved hybrid solution extends support across Cisco and non-Cisco devices, delivering 24x7 global coverage, faster problem resolution, and simplified management — all backed by Acuative's certified engineers and concierge-level service.
Coverage that does more.
Faster problem resolution
Our certified engineers know your network, enabling rapid diagnosis and remediation. For escalations, we provide seamless access to Cisco TAC Tier 4 support.
Reduced risk & downtime
With proactive monitoring, failover options, and guaranteed SLAs, your critical infrastructure stays up and running.
Increased operational efficiency
Simplified contract management, analytics, and quarterly reviews help streamline IT operations and reduce overhead.
Cost-effective coverage
Extend the life of your infrastructure with support for Cisco and many non-Cisco devices, including hard-to-find End-of-Life parts.
One contract, full coverage.
Concierge Service
Your single point of contact for all ValuNet Ultimate needs. Available 24x7 through phone, email, and portal, our concierge team routes every request to the right resource without delay — from service contract administration to hardware replacement and escalation — with guaranteed SLAs, proactive updates, and context-driven support.
Service Contract Administration
We consolidate your service inventory, contracts, and coverage into one secure portal for complete visibility. Our team reconciles live devices against what's under contract, identifies gaps or overlaps, and provides quarterly reviews with actionable recommendations. Already on Smart Net? We'll take over management seamlessly, lower your costs, and improve service quality.
Technical Support
Our certified engineers provide Tier 1–3 support for a wide range of issues — from network outages and circuit failures to IOS patching and configuration challenges. Proactive monitoring alerts us before problems disrupt business, and when needed we handle Tier 4 escalations directly with Cisco TAC.
Hardware Support
With global parts depots and a range of delivery options — from next-business-day shipping to 2-hour on-site replacement — you get the right hardware at the right time. Our Cisco-certified engineers handle installations, RMAs, and logistics, and we maintain an inventory of older and hard-to-find End-of-Life parts.
Expertise you can lean on.
Proven expertise
Over 40 years supporting complex, regulated environments — retail to healthcare to government — aligning IT support with compliance, performance, and budget.
Certified engineering excellence
Our global team of Cisco-certified experts and Red Badge engineers bring unmatched technical expertise to every engagement.
Global parts & logistics
Strategically located depots and field engineers worldwide deliver rapid hardware replacement and minimize downtime, wherever you operate.
Seamless Cisco integration
As a Cisco-approved hybrid solution, ValuNet Ultimate blends Smart Net's power with enhanced support and coverage for more flexibility and value.
Questions, answered.
ValuNet Ultimate is a Cisco-approved, hybrid alternative to Smart Net that provides broader coverage, concierge-level service, and support for both Cisco and many non-Cisco devices. It delivers the same trusted reliability as Smart Net, but with added cost savings and enhanced management tools.
Yes. Acuative can seamlessly take over management of existing Smart Net contracts, consolidating them into one portal for easier tracking and improved service visibility. This eliminates redundancies and helps reduce total support costs.
We operate a global network of strategically located parts depots and provide flexible replacement options — including 2-hour, 4-hour, and next-business-day service levels. Certified engineers handle on-site replacements and RMAs to minimize downtime.
Absolutely. Acuative's processes are designed with security and compliance in mind, making ValuNet Ultimate a trusted choice for organizations in healthcare, finance, government, and other regulated industries.
Beyond hardware and technical support, Acuative offers managed network monitoring, advisory services, design planning, and full managed IT services — creating a complete solution tailored to your business needs.
