ValuNet Key Benefits
Faster Problem Resolution
Our certified engineers know your network, enabling rapid diagnosis and remediation. For escalations, we provide seamless access to Cisco TAC Tier 4 support.
Reduced Risk & Downtime
With proactive monitoring, failover options, and guaranteed SLAs, your critical infrastructure stays up and running.
Increased Operational Efficiency
Simplified contract management, analytics, and quarterly reviews help streamline IT operations and reduce overhead.
Cost-Effective Coverage
Extend the life of your infrastructure with support for Cisco and many non-Cisco devices, including hard-to-find End-of-Life parts.
- Concierge Service
- Service Contract Administration
- Technical Support
- Hardware Support
Concierge Service
Your single point of contact for all ValuNet Ultimate needs.
Our concierge team is available 24x7 through phone, email, and portal, ensuring every request is routed to the right resource without delay. From service contract administration to hardware replacement and escalation, your concierge provides guaranteed SLAs, proactive updates, and context-driven support. This means you get consistent, personalized service that understands your business and keeps your network operating smoothly.
Service Contract Administration
Simplify contract management and reduce costs.
We consolidate your service inventory, contracts, and coverage into one secure portal for complete visibility. Our team reconciles live devices against what’s under contract, identifies gaps or overlaps, and provides quarterly reviews with actionable recommendations. Already on Cisco Smart Net? We’ll take over management seamlessly and lower your costs while improving service quality. With centralized oversight, you eliminate the hassle of tracking renewals and compliance across multiple contracts.
Technical Support
Expert troubleshooting with seamless escalation.
Our certified engineers provide Tier 1–3 support for a wide range of issues, from network outages and circuit failures to IOS patching and configuration challenges. Proactive monitoring alerts us to problems before they disrupt business, while our deep understanding of your infrastructure allows faster resolution. When needed, we handle Tier 4 escalations directly with Cisco TAC, ensuring issues are resolved quickly without extra burden on your team.
Hardware Support
Fast, flexible replacement to keep your network running.
With global parts depots and a range of delivery options — from next-business-day shipping to 2-hour on-site replacement — you get the right hardware at the right time. Our Cisco-certified engineers handle installations, RMAs, and logistics so you don’t have to. We also maintain an inventory of older and hard-to-find End-of-Life parts, helping you extend the life of your IT infrastructure and reduce unnecessary replacement costs.
Why Acuative?
Proven Expertise
With over 40 years of supporting complex, regulated environments, from retail to healthcare to government, we know how to align IT support with compliance, performance, and budget requirements.
Certified Engineering Excellence
Our global team of Cisco-certified experts and Red Badge engineers bring unmatched technical expertise to every engagement, ensuring faster resolution and reliable outcomes.
Global Parts & Logistics Network
With strategically located depots and field engineers worldwide, we deliver rapid hardware replacement and minimize downtime — no matter where your business operates.
Seamless Cisco Integration
As a Cisco-approved hybrid solution, ValuNet Ultimate blends the power of Cisco Smart Net with enhanced support and coverage, giving you more flexibility and value.
Frequently Asked Questions (FAQ)
What is ValuNet Ultimate and how is it different from Cisco Smart Net?
ValuNet Ultimate is a Cisco-approved, hybrid alternative to Smart Net that provides broader coverage, concierge-level service, and support for both Cisco and many non-Cisco devices. It delivers the same trusted reliability as Smart Net, but with added cost savings and enhanced management tools.
Does ValuNet Ultimate work with existing Cisco Smart Net contracts?
Yes. Acuative can seamlessly take over management of existing Smart Net contracts, consolidating them into one portal for easier tracking and improved service visibility. This eliminates redundancies and helps reduce total support costs.
How does Acuative ensure fast hardware replacement?
We operate a global network of strategically located parts depots and provide flexible replacement options — including 2-hour, 4-hour, and next-business-day service levels. Certified engineers handle on-site replacements and RMAs to minimize downtime.
Is ValuNet Ultimate compliant with enterprise security and regulatory needs?
Absolutely. Acuative’s processes are designed with security and compliance in mind, making ValuNet Ultimate a trusted choice for organizations in healthcare, finance, government, and other regulated industries.
What additional services can be bundled with ValuNet Ultimate?
Beyond hardware and technical support, Acuative offers managed network monitoring, advisory services, design planning, and full managed IT services — creating a complete solution tailored to your business needs.